| The Manager, Clinical Operations is a frontline clinical operations leader responsible for managing day-to-day field operations, supporting providers, coordinating coverage, maintaining workflow execution, and ensuring continuity of patient care within assigned markets or teams. This is a working clinical leadership role that maintains an active patient caseload while supporting operational performance. |
| The Manager executes the operational direction established by the Senior Manager, Clinical Operations. The role emphasizes daily coordination, real-time provider support, issue resolution, field coaching, patient care delivery, and escalation of trends or concerns requiring higher-level leadership intervention. |
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| Scope and Level of Responsibility |
| · Manages daily clinical operations within an assigned market, territory, or provider team. |
| · Focuses on workflow execution, scheduling support, coverage coordination, field issue resolution, onboarding support, and provider communication. |
| · Maintains an active patient caseload and provides direct patient care as a core responsibility. |
| · Escalates provider performance, quality, staffing, and operational concerns to the Senior Manager, Clinical Operations. |
| · Execute established standards and initiatives rather than owning enterprise strategy or broad clinical governance. |
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| Essential Duties and Responsibilities |
| · Manage daily clinical operations for assigned providers, markets, or territories. |
| · Coordinate provider schedules, patient assignments, coverage needs, and daily workflow priorities. |
| · Serve as a field-based clinical resource, coach, and role model for assigned providers. |
| · Assist with onboarding, orientation, training, shadowing, ride-along, and competency reinforcement for new and existing providers. |
| · Monitor daily workflow adherence, documentation completion, patient follow-up, and care continuity. |
| · Identify operational barriers and resolve day-to-day issues impacting provider effectiveness or patient care delivery. |
| · Review dashboards, reports, and operational indicators to identify immediate workflow concerns and escalate trends to the Senior Manager. |
| · Support implementation of quality improvement, documentation, productivity, and patient experience initiatives developed by senior leadership. |
| · Partner with Scheduling, Intake, HIM, Quality, Revenue Cycle, and Operations teams to resolve service delivery issues. |
| · Communicate provider concerns, staffing needs, workflow gaps, and patient care risks to the Senior Manager in a timely manner. |
| Leadership and Decision-Making Authority |
| · Provides frontline direction and real-time support to assigned providers. |
| · Makes day-to-day decisions related to workflow coordination, coverage support, patient assignment, and operational issue resolution within established guidelines. |
| · Recommends provider coaching, training, process changes, and escalation needs to the Senior Manager. |
| Required Qualifications |
| · Nurse Practitioner or Physician Assistant |
| · Current unrestricted clinical license, as applicable. |
| · 5 or more years of clinical experience. |
| · 2 or more years of team lead, preceptor, supervisory, or frontline clinical operations experience. |
| · Experience supporting clinicians, coordinating daily workflows, resolving operational issues, and providing patient care in a clinical operations environment. |
| · Effective communication, organization, field problem-solving, and care coordination skills. |
| Preferred Qualifications |
| · Experience in wound care, post-acute care, field-based care, value-based care, or multi-site clinical operations. |
| · Experience training, mentoring, or precepting clinicians. |
| · Experience using clinical dashboards, documentation systems, patient care platforms, or operational reporting tools. |